PROZONE (prozone.cc / dalaccess.cc) — TICKET #75321
They took my LTC top-up, then told me the deposit address "is not from Prozone."
Their own API says otherwise.
1) THEIR OWN ADMIN NAMED THE ADDRESS AS THEIRS
Ticket #75321, 07 Oct 2026 18:11:10, from their "Super Admin":
"* Recipient's wallet (payment receiver | in Prozone):
1qcu9ql0ahqm7chlngdspdz3a6jphg3mz89t5e36"
I confirmed. They did not object.
15 Oct 2026 13:46:10, same ticket, same admin:
"Rejected. Recipient's wallet 'ltc1qcu9ql0ahqm7chlngdspdz3a6jphg3mz89t5e36'
is not from Prozone"
Same address. Same admin. Same ticket. Eight days apart.
2) THEY ADMITTED RECEIPT ON DAY ONE
07 Oct 01:08:42: "We have some technical issues with payment system...
All stuck payment will be added in 2-24 hours."
3) THEIR DATABASE LOGGED THE SWEEPS
POST /api/billing/details returns ltc_transactions including:
id 471476 · trxn 4fbb72c358de9e7336b09d4e4bb0f0b4ad78bd7d4c0d39415fe733ddba078ab7
0.40266045 LTC · 2026-10-08 00:10:38
id 471462 · trxn 4bfe550be7374fb292e768288d52ad9032b7bd6794150aeea3d11622afacdc8e
0.01978848 LTC · 2026-10-07 23:35:32
4) THE ACTUAL BUG
Every LTC address in their ledger is LEGACY (starts with L):
LLbehWkPz…, LZNq2ug…, LexXsSNN…, LTuf4n4B…, LQ2A2ZRe…, LQ3M5bxm…, LcZYNovA…, LUh4KVhT…
But the address their deposit page gives out is BECH32.
The bech32 address appears NOWHERE in their database.
And POST /api/billing/address/ltc currently returns:
{"status":"error","message":"Unused Address"}
Their ledger only watches legacy. Their deposit page serves bech32.
Anything touching a bech32 address is invisible to them — which is exactly
why support "can't find" it.
5) THE CORRELATION
06 Oct deposit → swept to a BECH32 destination → txid 46ed8060… → MISSING
07 Oct deposits → swept to LEGACY destinations → both txids PRESENT
6) THE MONEY MOVED EIGHT MINUTES AFTER I SENT IT
07 Oct 23:59:49 UTC · txid 22f5b64b…517c · 0.244173 LTC to that bech32 address
08 Oct 00:07:34 UTC · txid 4fbb72c3…8ab7 spent the exact output of my
transaction and merged it with another user's deposit
You cannot spend coins whose keys you don't hold.
WHAT THEY OWE
0.18712364 + 0.01044355 + 0.24417300 = 0.44174019 LTC.
Three deposits. All swept within minutes. None credited. Balance: $0.17.
Customer since June. $493.87 spent. Ticket closed unresolved.
Four promised dates, all missed, then a brand new excuse on the day the
last one expired.
Fix your ledger.